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ISO 9001 certified
MoE approved
Interactive Sessions | Continuous Learning | Success
English counsellor: 055 3144700
Arabic counsellor: 050 8430703
Tel (04) 3349 545. Fax (04) 337 4577
Total Quality Management (TQM) aims at continuous quality improvement of the entire organization. Continuous improvement based on TQM is known to result in better product and services, a more customer-focused organizational culture, improved customer satisfaction and improved competitive advantage. The bottom line is that companies that have successfully implemented quality management programs are more profitable and competitive in the marketplace than those that have not.
Course Content
The course includes the following topics and activities:
- Introduction to Quality Management
- Managing Quality
- Management Techniques
- Quantitative Tools
- Acceptance Sampling
- 5S & Just-In-Time Systems - The Next Logical Step to Quality Management
- Benchmarking
- Quality Awards and Quality Certification
- TQM Implementation
Learning Objectives
By the end of this course, you will be able to:
- Discuss the importance of quality;
- Define Total Quality Management (TQM);
- Discuss the different approaches of TQM tools and techniques;
- Learn how to apply ISO 9001 Quality Management System within an organization;
- Describe different ways of ensuring quality.
This course is delivered by Ashwin Varma who has several years of quality auditing, consulting and implementing experience both in the UK and in UAE. He is an MBA graduate from Said Business School, University of Oxford and has worked both in private and public sector environments.
